A Short Introduction to Hosted Voice 

Hosted Voice, or a Hosted PBX is a Cloud based/Hosted telephone system, or private branch exchange (PBX). Because the system is hosted in “The Cloud”, there is no physical PBX on site and no phone lines are required, just an internet connection.  All this keeps cost to a minimum as there is no expenditure for equipment, maintenance packages, or a multitude of phone lines. 

It also keeps installation time and cost to a minimum as the majority of options are “Plug and Play”, we simply send you the phones, already configured, you plug them in and you’re good to go.

What are the advantages?

A Hosted PBX can provide you with a multitude of features and benefits.  For starters, a hosted PBX system is much less expensive than a traditional “Box on the wall”.  With a hosted PBX, there is no need to buy expensive hardware, or pay for installation and maintenance of the system.  You simply pay a monthly fee and enjoy all of the benefits of the service.

While less costly than standard, on-site PBX systems, hosted PBX solutions are extremely feature rich and, in many cases more so than the traditional PBX.  With features like mobile phone integration, Smartphone Apps that turn your mobile device into an extension of the PBX, as well as other integration tools, the hosted PBX model is quickly becoming more advanced and more user friendly than the traditional models it is replacing.  With standard features, like music on hold, call waiting, time of day call routing, call transfer, extension dialing, call recording, auto-attendant and much, much more, there really is very little reason you would need to look at any other solution. 

Because the system doesn’t rely on traditional phone lines, any phone on your Hosted PBX can be plugged in anywhere there is an internet connection.  So, if you need to work from home one day, just take your phone with you and plug it into your home broadband router, or Wi-Fi.  This is also extremely useful for disaster recovery and other emergency situations, allowing you to relocate without any reprogramming.

A hosted PBX can be deployed immediately.  In fact, in most cases we can have a system set up and delivered to site within 24 hours.  But best of all, as the technology evolves, the system, seamlessly evolves with it, so by moving over to a hosted PBX now, you’re future proofing your business for many years to come.

The ability to add new features as they roll out is just one example of the scalability of a hosted PBX.  Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex (and costly) with a traditional, on-site PBX.

When you opt for a hosted PBX and outsource all the techie stuff to us, you will find your stress levels lowering as well.  With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.